Revenue Management

Our Revenue Management service is designed to connect more arriving guests with the best-suited product. After reviewing the current product lineup, pricing, and sales figures, we work closely with our clients to identify the gaps and to build robust product lineups that connect with more arriving guests toward the purchase of the best product available.

Sales Performance

We teach your team to stop taking orders and to instead gather information about the guest in front of them. Armed with that information, we teach sellers to connect with guests on the basis of a product’s benefit and value. This approach produces happier guests and grows revenue in a way that no other sales approach does.

WOW! Service Training

Guest satisfaction is a top priority for any hospitality-related business. More than any other business, we understand that word of mouth advertising is worth its weight in gold. Guests want to be engaged, captivated, and wowed. Our Wow! Service Training begins with the basics, focusing on servant leadership and fulfillment of guest needs. By adopting our Top 4 Guest Engagements, your guests not only feel welcomed but Wowed!

Data Analytics

Our Data Analytics solution harnesses the power of Microsoft Business Intelligence, combining our proprietary methods and extensive real-world experience to create custom solutions as unique as our clients. We leverage our advanced modeling capability to present a customized, web-based revenue management application that allows users to develop reliable strategic plans relating to membership growth, promotional tracking, post-visit guest contact, and employee performance and productivity metrics.

accesso® hired Operation: Pineapple to implement the eaSel™ S3 tablet solution in order to maximize revenue of THE FLASH Pass front of the line product at its Six Flags parks. Results from the trial were extremely positive, with 99% of our Guests who interacted with the eaSel tablet making a purchase and over 90% of them stating that the tablet directly affected their decision on the level of service that would best suit their needs…We look forward to continuing a successful partnership with the Operation Pineapple Team!

accesso Technology Group

Operation Pineapple has helped us create exciting new packages for our guests. We now approach our guest interaction in a more positive way by connecting with them on a personal level. The enhancement of our signage has increased the guest awareness of the other items we have for them to experience.

Christian Vozza VP of Marketing and Operations, Congo River Golf

They conducted thorough research on all that we currently offered to our guests and how we sold it to them, and then came back with a comprehensive report identifying how to package our products better and even add more packages, in order to provide the best customer service and zoo experience for our guests. Their outsider perspective was exactly what we needed!

Andrea Hill Marketing Director, The Brevard Zoo

Operation Pineapple provided insight into proven sales strategies and enthusiastically taught our team how to apply them to our specific use cases. Operation Pineapple was a pleasure to work with.

Laura Hartman Laura Hartman Manager of Museum Membership, Children's Museum of Indianapolis

Almost immediately, we experienced growth in our park’s front gate revenue and per capita spend. Operation: Pineapple knows how to get the job done with proven strategies and techniques focused on increasing revenue.

John Dunlap CEO of Iconic Attractions Group and President of Jungle Island

The training and support from Operation Pineapple was more than promised. Based on using the Operation: Pineapple methods, MSI was able to increase sales by more than $55,000 in the first month.
All I can say is, Wow!”

Gil Perez Director of Film & Guest Operations, The Museum of Science + Industry

About Operation: Pineapple




Aventura firm closes on $60M Jungle Island deal, plans new attractions this summer

ESJ will add exhibits, private beach club, water slides and a multi-acre crystal lagoon April 05, 2017 01:30PM By Katherine Kallergis Aventura-based ESJ Capital Partners has closed on the $60 million lease transfer of Jungle Island, and plans to begin soon on its multimillion-dollar renovation of the Watson Island attraction. Bern Levine sold the lease for the 18-acre park to ESJ, a deal that has been months in the making. It includes the assumption of about $45 million of existing park debt to the city of Miami, Miami-Dade County and the U.S. Department of Housing and Urban Development, and to a private lender, Arnaud Sitbon, ESJ’s president and co-founder, said. […]

Jungle Island: Investors closer to $60 million takeover of Miami Theme Park

Investors are closing in on a complex $60 million deal for Jungle Island, the animal theme park on city-owned Watson Island with a troubled financial past. On Thursday, Miami commissioners will consider approving the transfer of the lease from the park’s private ownership group to ESJ Capital Partners, an Aventura-based real estate firm with strong backing from European investors. It’s the first step in a planned, multi-year rebranding-and-renovation project that ESJ hopes will make Jungle Island into one of Miami’s premier tourism destinations. “Jungle Island is an incredible jewel, located right on the water, situated right between Miami and Miami Beach,” said Alexander Tachmes, an attorney at Shutts & Bowen […]

Brevard Zoo Launches New Sales Initiative

MELBOURNE, Fla., February 3, 2016 – Brevard Zoo is home to unique and special experiences from kayaking around Africa to ziplining high above the Florida Wetlands. In partnership with Operation: Pineapple, the zoo has launched the BLOOM Growth Formula, a sales initiative designed to connect more arriving zoo guests with special experiences while simultaneously growing revenue. Operation: Pineapple began working with Brevard Zoo last August to redefine the zoo’s many product offerings including day passes and memberships. Operation: Pineapple made several key recommendations that the zoo implemented in early January. Now, the zoo’s most frequent guests can choose from three different levels of membership all year long. Another exciting change […]

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Wednesday Webinars return July 5.
Topics to include Resolving Guest Conflict, Best Practices for Hiring, Managing Dynamic Pricing, Tracking Promotions, and more!
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